Shipping policy

At Honey For Life, we are committed to delivering our premium honey products to customers both domestically and internationally. Here are the details of our shipping policy:

DOMESTIC (AUSTRALIA)

We use Australia Post for all deliveries within Australia. Here are the detailed terms of our shipping policy:

Shipping Options:

Standard Post:

  • Delivery Time: Typically 2-6 business days.

  • Service: Reliable standard shipping for non-urgent deliveries.

  • Flat Rate Shipping: $7.95

Express Post:

  • Delivery Time: Typically 1-3 business days.

  • Service: Priority service for urgent deliveries, ensuring faster arrival times.

  • Flat Rate Shipping: $11.95

Tracking and Notifications:

Tracking:

  • All shipments include tracking. You will receive a tracking number via email once your order has been dispatched.

Notifications:

  • You will receive email updates about your order status, including dispatch and delivery notifications.

Delivery Address:

  • Address Accuracy: Please ensure your delivery address is accurate and complete. We are not responsible for incorrect or incomplete addresses.

Delivery Issues:

  • Lost or Damaged Parcels: If your parcel is lost or damaged in transit, please contact our customer service team for assistance at hello@honeyforlife.com.au.

  • Delivery Delays: Occasionally, delivery times may be extended due to unforeseen circumstances. We appreciate your understanding in such cases.

For more detailed information, you can visit the Australia Post website.

INTERNATIONAL

We offer international shipping to a variety of destinations, ensuring that customers worldwide can enjoy our premium honey products. We carefully package and ship our honey to maintain its quality during transit. Whether you’re in Europe, Asia, North America, or beyond, Honey For Life strives to deliver our products to your doorstep efficiently and safely.

Here are the details of our international shipping policy:

  • Shipping Timeframe: International shipping typically takes between 4-7 business days. However, please be aware that occasionally an order can get held up in customs, which may extend the delivery time.

  • Customs and Duties: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot predict what they may be.

  • Shipping Costs: Shipping costs depend on your location and are charged as a flat rate fee. We strive to offer competitive shipping rates to ensure our products are accessible worldwide.

  • Tracking Information: Once your order has been dispatched, you will receive an email with tracking information. This will allow you to monitor the progress of your shipment and estimate its arrival.

  • Packaging: We take great care in packaging our honey products to ensure they arrive in perfect condition. If you encounter any issues with your order upon arrival, please contact our customer service team immediately.

  • Returns and Refunds: If you are not completely satisfied with your purchase, please refer to our returns and refunds policy for guidance on how to proceed.

Please contact us via email at hello@honeyforlife.com.au for a custom courier quote.